how to reset xfinity remote

You can reset the Xfinity remote by pressing the Setup button until the LED on top of the remote changes from red to green and then press 9-8-1. The LED will blink twice in an orderly sequence to indicate that the remote has been reset.

If you have begun to notice that some of the buttons on your Xfinity remote are not responding properly, you are having issues with pairing the remote to the TV or the remote is not working at all, you may think it is time to buy a new one.

Before you go out and spend the money buying a brand new remote, you should try to do a factory reset first.

A factory reset essentially erases every setting and pairing that you have with the remote and resets it back to the original settings as if you have just taken it out of the box.

Doing a factory reset may sound a lot more complicated than just buying a new remote, but it could save you money and time in the end.

Resetting Vs Resynching Xfinity Remotes

Resetting Vs Resynching Xfinity Remotes

While Resetting and resynching may sound similar but are not alike. The primary difference between the two is that resetting restores the remote to factory settings while resynching reconnects it to the cable box or TV.

To reset your Xfinity remote, press and hold the A & D buttons simultaneously for 3 seconds. This will clear all your programming and reset the remote to its original state.

To resync your Xfinity remote, simply press the Setup button until the TV or cable box turns off. Then press the power button on your device and follow the on-screen instructions to complete the pairing process.

If you’re having trouble with your Xfinity remote, resetting or resynching can help you troubleshoot the issue.

Resetting will restore the remote to its original settings, while resynching will ensure that it is connected correctly to your TV or cable box.

Both of these steps can help improve the performance and reliability of your Xfinity remote.

Before You Reset Xfinity Remote?

Before resetting the remote, check to make sure the batteries are good and the remote does not appear to have any obvious physical damage that could prevent it from working.

You can check to make sure the battery is working by pressing a few buttons to see if the LED light glows.

If you don’t see any light from the LED when you press buttons, you should try replacing the batteries first. If that still does not work and it does not look broken, you can try to perform a factory reset. 

How To Reset Xfinity Remote? [Reset Comcast Remote]

If you have decided that a reset is the best option, you are probably wondering about how to factory reset Xfinity remote? It is actually a pretty simple process.

There are several different models of the Xfinity remote, ranging from the XR1, XR2, XR5 which are older models, to the voice-activated XR11 and XR15.

The first step to start the factory reset process is to identify which remote you have, because the reset process will be slightly different depending on which remote you are resetting.

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Resetting Xfinity XR11, XR5, XR2 and Silver Remotes (Remotes With SetUp Button)

Resetting Xfinity XR11, XR5 or XR2 Remotes

To reset Xfinity XR11, XR5, XR2 and Silver remotes, press and hold the SetUp button until the light on the remote changes from red to green and then enter the code 9-8-1. Your remote will blink green two times showing a successful reset.

The XR11, XR5 and XR2 have a similar reset process and here are the steps you need to follow

Step 1:

The first thing you need to do is locate the setup button.

The button’s location is a little different depending on the remote type, but it should say ‘Setup’ below the button on all of the remotes.

Step 2:

Once you have located the setup button, you need to hold down the setup button while looking at the LED light on the front of the remote.

Hold down the button until the LED light changes from red to green. When the light has changed green, you can release the button.

Step 3:

Then you are going to enter the code 9-8-1 while still looking at the LED light.

If it flashes green two times, then you were successful in doing Xfinity remote reset.

Step 4:

Once you have successfully done your Xfinity remote reset, you will have to pair it to your devices again. Follow the same steps for pairing that you did when you first purchased the remote.

Resetting xfinity XR15 Remote (Xfinity Remote Without a SetUp Button)

Resetting xfinity XR15 Remote

If you are using the newest model of the Xfinity remote, the XR15, you will notice that it does not have a setup button and you will need to follow different steps to perform a factory reset.

Step 1:

Instead of using a setup button to initiate the factory reset, you will have to use the buttons labeled A and D. The A button is a triangle and the D button is a diamond.

Step 2:

Press and hold the A and D button at the same time while looking at the LED light at the top of the remote for about 3 seconds.

You should notice that the LED light changes from red to green. Once the light changes, release the buttons.

Step 3:

Press 9-8-1. You will see the LED blinking green two times indicating that the remote has been reset.

Step 4:

Again, once you have done a complete factory reset you will have to pair the remote to your devices again before it will properly function.

You can simply follow the instructions on the original packaging for device pairing.

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Where is setup button on Xfinity remote?

Xfinity remote comes both with setup button and without setup button. You can check the below image of the remote where setup button is available.

If you can’t find a setup button on your remote you can use Xfinity and Info button together.

Xifinity remote setup button
Image credit –

How To Reset an Xfinity Remote: FAQs

What Are the A, B, C, and D Buttons on My Remote Used For?

The A, B, C, and D buttons on your remote usually open different Menus with a single click. The A button will open up the Help menu; B takes you to Accessibility Settings; C is for launching the Sports app; and D grants you access to control your DVR settings.

What If I Have Unresponsive Buttons?

If your buttons aren’t responding, it could be due to low battery levels. To check, simply press a button and see if the LED light blinks. If not, it’s a clear sign that it’s time to swap out the batteries.

What do I do if my Xfinity remote is not working?

If your Comcast remote is not working, you can take a few steps to troubleshoot the problem. 

  1. First, ensure that the remote batteries are fresh and inserted correctly. If they are old or need to be inserted properly, they may be causing problems. 
  2. You can also try unplugging your TV and other devices and plugging them back in. This can reset the connection and get your remote working again. 
  3. You should try to reprogram or reset your Xfinity remote by pressing the Setup button for three seconds until the light at the top of the remote flashes twice. 

You should then follow the on-screen instructions to program or reset the remote.

How Can I Reset Xfinity TV Box?

To reset your Xfinity TV box, follow these steps:

  1. Unplug the power cord from the back of your Xfinity TV box.
  2. Wait 10 seconds and then plug the power cord into the Xfinity TV box.
  3. Wait for at least one minute before turning on your Xfinity TV box.
  4. Press and hold the Reset button on the back of your Xfinity TV box for at least 10 seconds until you see a message that says “Reset Complete”.
  5. Turn on your Xfinity box and enjoy.

You may need to re-enter your settings if you have customized your Xfinity TV box.

How do I resync my Xfinity controller?

To pair your Voice Remote with the TV Box, simply follow these steps:

  • Press and hold the xfinity and Info buttons for five seconds.
  • Wait for few seconds, the Voice Remote light will change from red to green.
  • Enter the three-digit pairing code displayed on your screen.
  • Once you’ve correctly entered the on-screen pairing code, voila! Your Voice Remote is now successfully paired with the TV Box. Enjoy!

How To Restart Xfinity Remote?

Simply press the A button on your remote control to gain acces to HELP Menu. Then, select the Restart tile by pressing the OK button. For confirmation, press OK again. Your TV Box will restart in few seconds.


Now you know how to reset Xfinity remote! When you have done a factory reset and paired your devices again, you should be all set and ready to get back to watching your favorite movies and shows.

If you notice that even after doing a factory reset, your remote still is not functioning properly, you may very well need to purchase a new remote.

If this is the case, you can find comfort in the fact that you did at least try to save yourself some money by first attempting a reset or you can check out the official Xfinity support page.

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