Xfinity remote not wroking

Being able to control your devices with the sound of your voice is not a thing of the future. Thanks to companies like Comcast with their Xfinity voice remote, this is a technology of today.

When you first purchase your Xfinity voice control remote, you have to set it up so that it will function with your devices.

Once everything is set up, you are ready to go! Whether your remote was working properly after the setup process or it has not worked since you took it out of the box, there are a few reasons why your xfinity remote is not working properly.

Some reasons your Xfinity remote is not working may include:

  1. Physical Damage
  2. Needs a Reboot
  3. Dead Batteries
  4. Incorrect or Incomplete Setup
  5. Faulty Hardware

How To Fix Xfinity Remote Isn’t Working?

Go through the following steps to figure out how to fix Xfinity voice remote that is not working.

Physical Damage

One of the first things you need to check is whether the remote itself has suffered any physical damage. Has it been exposed to water or other liquids that may cause it not to function properly?

Has it been dropped from a significant height, which can cause problems with the motherboard inside the remote that may not be visible on the outside?

If you cannot see any physical damage on the outside and it has not had water spilled on it, but some things, like volume control and the power button are still working, it is possible that there is some kind of internal damage that you cannot see.

Needs a Reboot

If the remote does not have any physical damage, it is possible that you just need to reboot your system. Start by rebooting your Xfinity device. Turn off the power completely, wait a few minutes, and then reboot it. (You can also check out our exclusive post on resetting Xfinity remote.)

If you are still experiencing problems with the voice remote, try rebooting the devices that your Xfinity is connected to by following the same steps you followed for rebooting your Xfinity device.

Sometimes rebooting a device will allow it to reset or refresh the connections it has between itself and other devices, and that can solve many different problems.

Dead Batteries

Even if you are working with a fresh-out-of-the-box Xfinity remote, it is possible that you got a bad set of batteries or the batteries that you are using are not as new as you thought they were.

Check the date on the batteries you are using to make sure they are not expired, and even if they are good, try getting a brand-new pair to see if they fix your problem.

If the rest of the remote is functioning, but the voice control function is not working, it is likely that it is not dead batteries, but it could be weak batteries, so it would still be worth trying to replace the batteries to fix your remote.

Incorrect or Incomplete Setup

Whether you are setting up your Xfinity voice remote for the first time or you have been using it for a while, there could be an error in the setup. It is possible that a step was skipped or something interfered with the completion of the setup process.

In order to confirm that the remote was set up and connected to your other devices properly, you will have to reset the remote. This process is simple and you can do it quickly.

It is important to note that if you reset your remote, you will have to reconnect it to all of your devices and change your settings back to your preferences, but if it helps you gain voice control, it is worth the extra steps.

Faulty Hardware

There is always the possibility that you have a faulty remote control. Though Comcast tries its best to provide high-quality and well-functioning products, occasionally, faulty hardware slips through the cracks.

Thankfully, Comcast has customer service representatives that can help with that. If you have checked everything else and you believe you are dealing with a faulty piece of hardware, you can contact Comcast, and they should be able to send you a new remote to replace the faulty one.

Please note that if the remote control is an older model and you have not recently purchased it, they may or may not be able to replace it, depending on their product replacement policies.

Gaining Voice Control

These are some of the most common ways to fix Xfinity voice remote that is not working. If you are still having problems even after going through this list, you will probably need to contact your Xfinity service provider. There may be a problem that you cannot solve without professional assistance.

Once you have figured out the issue, it is time for you to gain voice control and get the most out of your Xfinity voice remote. Enjoy being able to control and change settings with ease by the sound of your voice!

Troubleshooting Unresponsive Remote Buttons

There are times when your remote button becomes unresponsive or stops working, the only thing that can make those button responsive again is troubleshooting the buttons one by one.

You can easily troubleshoot Xfinity remote unresponsive buttons by pressing and holding them for 15 seconds and know the reason behind the malfunction of the remote buttons.

Use the below steps to troubleshoot Xfinity remote unresponsive buttons:

  • Grab your Xfinity remote and press any button on it.
  • If you don’t see the LED flashing, probably battery has drained out. Use a new pair of batteries and try again.
  • If you observe LED flashing 5 times on any button press, your remote battery are low and needs to be replaced.

The above steps would definitely make your remote buttons responsive again. But if buttons are still unresponsive, there must be a hardware fault and your remote needs to be replaced.

You can even contact Xfinity customer support to troubleshoot your unresponsive remote buttons.

Resetting Xfinity box

Sometimes, the remote and the Xfinity box don’t communicate well and therefore, it leads to unresponsive button.

This issue can be resolved easily by resetting the Xfinity box.

Steps to reset Xfinity box

  • Press and hold the reset button on the Xfinity box for 5-10 seconds.
  • You can also reset the Xfinity box by using the Xfinity My Account App. When you are doing the reset through App, always do the long reset.


Fixing Xfinity Voice remote not working is very easy to perform if you could understand the exact reason for the malfunction. We have pointed out all the reasons and troubleshooting tips and steps to help you out with fixing this problem easily.

However, if you want to program or pair your Xfinity remote, you can go through this article available on the Xfinity support website.

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