firestick app not working

The Fire TV Remote App transforms your smartphone into a remote control that improves your experience with Fire TV by providing straightforward navigation, a keyboard for simple text entry, rapid access to your apps and games, and voice search.

Since the Fire TV app is just like any other application, it is equally susceptible to bugs and malware, that cause lagging when you are using your smartphone as a remote.

Additional causes might have to do something with your TV or your internet connection. So, depending on different kinds of reasons, you might face various problems with your Fire TV remote app.

So, Why is my fire stick remote app not working? If the Fire Stick Remote app isn’t working, check that your Amazon Fire tv Stick remote and phone are both on the same Wi-Fi network. If you’re still having trouble, try reinstalling the app.

This article lists several methods that can be helpful if you are experiencing problems with pairing, connectivity, and starting and functioning of the app.

How To Fix Fire TV Remote App Not Working?

There could be several reasons for your firestick remote app not working such as interference, obstructions, hardware issues, software issues, compatibility and the distance between them.

You can easily fix this by using this troubleshooting guide.

Clear cache for Amazon Fire TV app

Sometimes, when the cache files for applications become too massive or get corrupted, that creates multiple functional problems Your app’s cache may occasionally obstruct its connection and force it to disconnect.

In these cases, it is important to Clear the app cache to keep it working fit.

Here are the quick steps on how to do it if you own an Android smartphone:

  • On your phone’s menu, navigate to settings.
  • Here, you shall see the option ‘Device Storage’, tap it.
  • Next up, find Internal Storage and tap.
  • Now, from among the available options, select “Cached data.”
  • To delete all app cache, tap OK.
  • Your app’s data is now all cleared.

Pair and unpair the Fire TV remote

If you’ve tried the aforementioned advice without results, then unpairing and re-pairing the remote app is a fantastic method for fixing software bugs.

If it doesn’t help you feel free to on to the subsequent stages. But before that, you might just want to re-establish the connection between your remote app and the Fire Stick.

Here’s how to pair and unpair your Fire Stick to Fire TV Remote app:

  • Navigate to Settings by using a physical remote.
  • Select Amazon Fire TV remotes after selecting Controllers & Bluetooth Devices.
  • Press Menu, followed by Select, on the remote control that isn’t working after scrolling down to it. The chosen remote control will be removed from the list.
  • Long-press Home on the unpaired device, then go to and choose Add New Remote.
  • As Fire Stick prompts you, push the Select button on the hardware remote control that you used to access the options.

Restart your fire tv device

Many times, simply restarting the device helps rather than taking complicated methods to solve the issue.

Many Fire Stick issues, including those related to the Fire Stick app not working or disconnecting, can be solved in this simple and efficient manner.

Plug your Fire Stick back in after unplugging it and waiting a little while.

You can also unplug the power adapter and USB cable for a while, then plug them back in and double-check that everything is connected correctly.

Restart your smartphone

The Fire Stick remote app on your phone may not function properly due to some problems particular to not especially the app but your phone.

You should reset the phone to restart the internal hardware and software and to re-establish the connection.

The most accurate and current methods should be found in the owner’s manual of your device because the exact processes vary from one device to another.

Uninstall and re-install the Fire TV app

This is the next step we advise you to try if the previous ones didn’t resolve the issue you were facing with your mobile remote app.

To uninstall and re-install the app, follow the steps:

  • On your smartphone, go to Settings.
  • If you have found the application option, tap on it.
  • Now, select Manage Installed Applications.
  • Now, you have to first select the Fire TV app and then uninstall it.
  • Reach back to the home screen of the phone and Access the App Store.
  • Search for the Fire TV app Reinstall it making sure you have enough space for the app.

We advise restarting your Fire Stick after reinstalling the app, or power cycling it as instructed in the step below, before attempting to use the app.

Check the compatibility of Fire Stick Remote Apps

Some remote apps and Fire TV sticks from different generations may not function together.

So, if the issue first appeared after you installed the remote app and you were unable to pair it with your device, compatibility is something you should consider checking at the earliest.

If you’re unsure whether you installed the correct app version, you can check Amazon. The best Fire Stick remote apps for different operating systems are available there.

Here’s how to get the latest firestick remote app software.

  • Plug in the Fire Stick to a power source, then wait for the Fire Stick to start up after plugging it in.
  • Download and install the appropriate app for your browser after finding it.
  • Now, start the app.
  • Log in to the app using your Amazon account.
  • Select your Fire TV device from the list of available devices.
  • As it displays in the app, enter the code.
  • Check to see if your phone can now control your Fire TV.

Examine the distance and any obstructions

If you’ve successfully used the remote and paired the app but still facing the problem, you can start with this step.

If your remote is within 30 feet of the Fire Stick, it should operate unless obstacles have significantly cut down the range.

To determine whether impediments or distance are the root of the issue and correct it, take care of the few things that we are mentioning here.

For the Fire TV Remote app to function effectively, the Fire Stick should be nearer to the phone. Get rid of anything that is in the way of the remote and your Fire Stick.

If the remote app only functions when you hold the phone too near the TV or behind it, you can move it using the Fire Stick extension dongle.

Remove the Fire Stick from the enclosure if it is there and check to see whether the problem has been resolved.

Remove interferences between Fire Stick and mobile remote

You should know that your Fire Stick remote app communicates with your Fire Stick using Bluetooth on your phone.

While this has several advantages, it also leaves your remote open to interference. The Fire TV device should be kept away from any gadgets that could disrupt your connection.

If at all possible, you should unplug or turn each one off separately to determine which one is the issue.

The following are some of the most typical gadgets that can cause Bluetooth interference:

  • Speakers and phones that operate wirelessly,
  • Microwave oven,
  • Coaxial cables without shields.

So, it is always suggested to deal with the problems as necessary after determining their origin.

Now, that you know what is stopping your Remote app from operating properly, get rid of it.


Firestick remote app is one of the best ways to control your Fire Tv if you don’t have the fire tv stick remote or you lost it.

However, there are other universal remotes available that can let you do a lot more than the original remote. You can always check out some of the best universal remotes on Amazon.

Frequently Asked Questions (FAQs

How to pair my Fire TV Stick with remote?

It’s very simple to connect your primary remote with your device using the steps below:

  • Firstly, unplug your Fire TV Stick from the power outlet, wait for five seconds, and then plug it back in to make sure there are no pairing issues. Your Stick gets a new start as a result.
  • Make sure that the new remote with which you want to pair has brand-new batteries.
  • Bring your remote closer to your Fire TV Stick once it has turned on, and after it has done so, press and hold the Home button for 10 seconds.
  • Release your grip on the Home button when you notice light blinking on your remote. Your remote and your Stick are now paired, and you can use them to operate the Stick’s features.

How to pair the secondary remote with my Fire Stick?

To add a new remote to your Fire TV Stick, you need to select them from a list of compatible devices. To do that, go to the “Settings” option on your Fire TV Stick’s home screen using the paired remote. 

  • Make sure “Remotes & Bluetooth Devices” is selected on the “Settings” tab.
  • Then, select “Amazon Fire TV Remotes.”
  • To pair your new remote with your Stick, choose “Add New Remote.”
  • Press and hold the Home button for 10 seconds on the new remote you want to pair. Next, choose your new remote from the menu on the Fire TV Stick’s screen.
  • Press and hold the Home button for 10 seconds on the new remote you want to pair. Next, choose your new remote from the menu on the Fire TV Stick’s screen.
  • You’re ready to go now that your secondary remote has been paired with your Stick.

How to troubleshoot Fire TV Remote app dis-connectivity issues?

Numerous users who have encountered the same issue with their Fire TV applications claim that it is often the app that is typically to blame for the issue.

So, you should be examining the app as the first element, then you should check other factors because it can also be your network.

Reinstalling the mobile app and performing a hard reset of your complete system, including the network services, is the quickest approach to fix connectivity issues with the Fire TV remote app.

You can also adjust your Wi-Fi frequency based on the results, and if that doesn’t work, you can conduct a factory reset on your Firestick.

Why can’t I connect Fire Stick to recast?

Try rebooting your supported devices if Fire TV Recast isn’t functionally optimally on them.

Other typical remedies that you can try are connecting all of your Amazon devices to the same Wi-Fi or Ethernet network, and syncing the Fire TV app and the devices with the same Amazon account.

Why won’t the My Fire TV remote app connect to my TV?

There are a few reasons why the My Fire TV remote app might not be connecting to your TV.

First, make sure that your TV is on and that it’s connected to the same Wi-Fi network as your Fire TV Stick.

If it is, try restarting both your TV and your Fire TV Stick. If that doesn’t work, try uninstalling and then reinstalling the My Fire TV remote app.

Make sure that your Fire TV Stick is running the latest software version.

If none of these solutions works, you may need to contact Amazon customer support for further assistance.

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